Thank you for visiting www.onlinescr.co.uk.

This Website is operated by Single Central Record Ltd (registered number 10926999) which has its registered office address at Single Central Record Ltd Unit 5, The Courtyard, Old Court House Road, Bromborough, Wirral CH62 4UE.

References in this Privacy Policy to “we”, “us”, “our” and “ourselves” are references to Single Central Record Ltd. We are a ‘data controller’ for the purposes of the Data Protection Act 2018 (DPA 2018) and a ‘controller’ for the purposes of the EU General Data Protection Regulation (GDPR 2016) (i.e. we are responsible for and control the processing of, your personal information). We also act as a ‘data processor’ for the purposes of DPA 2018 and a ‘processor’ for the purposes of the GDPR in the course of our business operations. Our authorised representative for the purposes of the DPA 2018 and the GDPR is Mark Gardner.

What information we collect?

Personal information provided by you

Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our site, ordering any products or services described on our website, posting any information or material or requesting further services.

Single Central Record Ltd does not capture or store data about visitors to its website. However, you may choose to give us data such as your name, address, or email for enquiries. If this is the case, the data received will be kept for 6 months. The data is kept for this period to allow for any follow up enquiries and/or information.

If we ask you for personal information, we will:

make sure you know why we need it;
only ask for what we need;
make sure nobody has access to it who shouldn’t;
keep it securely;
let you know if we share it with other organisations;
ask you to agree to us sharing your information where you have a choice;
only keep it for as long as we need to;
not make it available for commercial use (such as marketing) without your permission;
provide you with a copy of data we hold on you, on request.
have procedures in place for dealing promptly with any disputes / complaints;

In return, we ask you to give us accurate information.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices;
give consent to the transfer of his/her personal data abroad; and
give consent to the processing of his/her personal data.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our Website. We use cookies on our Website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org .

How will we use the information about you?

We collect information about you so that we can:

identify you and manage any accounts you hold with us;
process your order;
conduct research, statistical analysis and behavioural analysis;
carry out customer profiling and analyse your purchasing preferences;
if you agree, let you know about other products or services that may be of interest to you —see ‘Marketing’ section below;
detect and prevent fraud;
do due diligence checks;
customise our website and its content to your particular preferences;
notify you of any changes to our website or to our services that may affect you;
carry out security vetting; and
improve our services.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

access to your account is controlled by a password and user name that are unique to you;
we store your personal data on secure servers; and
payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

We use a certified ISO 27001 data centre. This family of standards helps us manage your information and keep it safe and secure.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a Subject Access request). If you would like a copy of some or it, please:
email, call or write to us (see ‘How to contact us?’ below);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and,
let us know the information you want a copy of, including any account or reference numbers, if you have them.

Right to correct any mistakes in your information

If you would like to do this, please: email, call or write to us (see ‘How to contact us?’ below); let us have enough information to identify you (eg account number, user name, registration details); and, let us know the information that is incorrect and what it should be replaced with.

Your right of subject access – Single Central Record Ltd

You are entitled to be told if the Single Central Record Ltd holds any information about you and if so to be provided with a copy of that information. This is called the ‘Right of Subject Access’. These rights are governed by the Data Protection Act 2018. When you make an application for subject access to Single Central Record Ltd, we must:

tell you whether we hold any data on you; and
give you a copy of this data in a clear form.

For further information see Subject Access Policy

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you. If you wish to contact us, please send an email to info@onlinescr.co.uk or write to us at Single Central Record Limited, 46 Seaview Road, Wallasey, CH45 4LA or call us on 0151 6065101.

If you wish to complain about any aspect of our processing of your personal data then please contact us in the first instance. If we cannot resolve your complaint you have the right to complain to the Information
Commissioner at www.ico.org.uk.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this Website.

September 2021